top of page

Shipping Policy

Order Processing

Orders are usually packed and handed over to our shipping partner within 1–2 business days after successful order confirmation and payment.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Coverage

Currently, we ship only within India.
We do not offer international shipping at this time.

Estimated Delivery Timeline
  • Estimated transit time: 5–7 business days

  • Delivery timelines may vary depending on:

    • Delivery pin code

    • Courier partner availability

    • Weather conditions

    • Local restrictions or unforeseen delays

Please note that delivery timelines are estimates and not guaranteed.

Order Tracking

Once your order is shipped, you will receive a tracking link via email or SMS, allowing you to monitor the delivery status of your package.

Address Changes

If you need to update your delivery address, please contact us before the order is shipped.

Once the order has been dispatched, address changes may not be possible, as the shipment is handled by a third-party courier partner.

Failed Delivery / Return to Origin (RTO)

If a delivery fails due to:

  • Incorrect or incomplete address

  • Recipient unavailability

  • Refusal to accept delivery the shipment may be returned to us. In such cases:

  • Re-shipping costs, if applicable, may need to be borne by the customer

  • Refunds (if any) will be processed as per our Refund & Cancellation Policy

Shipping Responsibility

Once the order is handed over to the courier partner, delivery is subject to the courier’s terms and serviceability. While we assist with tracking and coordination, we are not responsible for delays caused by the shipping carrier beyond our control.

Need Help?

For shipping-related queries, please contact:

​      

📧  auraami.aura@gmail.com

📍 Pune, Maharashtra, India

bottom of page