Refund Policy

Not every Auraami bag finds a lucky home 🤗. In case you are not satisfied with our product, returns are accepted within 15 days of delivery.

Returns Due to Incorrect or Undeliverable Address

If a package is returned to us due to an incorrect, incomplete, or undeliverable address, we can reship the order to a corrected address.

Additional shipping charges may apply
Reshipping will be initiated only after confirmation from the customer

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
We will review the issue and do our best to resolve it fairly, which may include a replacement or refund, as applicable.

Return Eligibility

To be eligible for a return:

The item must be new, unused, and in original condition
Original packaging must be intact
The product must not be damaged, soiled, altered, or tampered with

Return Shipping Responsibility

The buyer is responsible for securely packing and shipping the item back to our warehouse
All return shipping costs are borne by the buyer, unless otherwise agreed in writing
We recommend using a trackable shipping service

How to Start a Return

To initiate a return, please contact us via Contact Us and include:

Order number
Reason for return
Supporting photos (if applicable)

Once your return request is approved, return instructions will be shared.

Refund Process

Refunds are initiated only after the returned item is received and inspected
Approved refunds are issued to the original payment method
Please allow up to 7 business days after refund approval for your bank or card issuer to reflect the credit