Refund Policy
Not every Auraami bag finds a lucky home 🤗. In case you are not satisfied with our product, returns are accepted within 15 days of delivery.
Returns Due to Incorrect or Undeliverable Address
If a package is returned to us due to an incorrect, incomplete, or undeliverable address, we can reship the order to a corrected address.
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Additional shipping charges may apply
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Reshipping will be initiated only after confirmation from the customer
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
We will review the issue and do our best to resolve it fairly, which may include a replacement or refund, as applicable.
Return Eligibility
To be eligible for a return:
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The item must be new, unused, and in original condition
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Original packaging must be intact
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The product must not be damaged, soiled, altered, or tampered with
Return Shipping Responsibility
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The buyer is responsible for securely packing and shipping the item back to our warehouse
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All return shipping costs are borne by the buyer, unless otherwise agreed in writing
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We recommend using a trackable shipping service
How to Start a Return
To initiate a return, please contact us via Contact Us and include:
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Order number
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Reason for return
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Supporting photos (if applicable)
Once your return request is approved, return instructions will be shared.
Refund Process
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Refunds are initiated only after the returned item is received and inspected
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Approved refunds are issued to the original payment method
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Please allow up to 7 business days after refund approval for your bank or card issuer to reflect the credit
Refund Refusal
Refunds may be refused if the returned item is found to be:
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Damaged
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Used
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Soiled
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Tampered with
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Not returned in original packaging
In such cases, the item may be sent back to the customer.
Need Help?
For return or refund-related queries, contact us at:
📧 auraami.aura@gmail.com
📍 Pune, Maharashtra, India
