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Privacy Policy

A legal disclaimer

1. Introduction

This Privacy Policy describes how Auraami / Samagraa Ventures (“we”, “our”, “us”) collects, uses, stores, shares, and protects your personal data when you access or use www.auraami.com (“Platform”).

We operate in accordance with:

  • Information Technology Act, 2000

  • IT (Reasonable Security Practices and Procedures) Rules, 2011

  • Consumer Protection (E-Commerce) Rules, 2020

  • Digital Personal Data Protection Act, 2023 (DPDP Act)

By using our Platform, you agree to this Privacy Policy and our Terms & Conditions. If you do not agree, please discontinue use.

2. Data We Collect

2.1 Personal Data

We may collect:

  • Name

  • Email address

  • Mobile number

  • Shipping & billing address

  • Order and transaction details

2.2 Payment Information

Payments are processed via third-party payment gateways.
We do not store your card, UPI, bank account, or payment credentials.

2.3 Automatically Collected Data

  • IP address

  • Browser type

  • Device information

  • Cookies (for analytics & site functionality)

3. Purpose of Data Collection

We use your data to:

  • Process orders and deliveries

  • Provide customer support

  • Improve user experience

  • Communicate order updates

  • Prevent fraud and misuse

  • Comply with legal obligations

Marketing communication is sent only with consent, and you may opt out at any time.

4. Sharing of Personal Data

We may share data only with:

  • Logistics & shipping partners

  • Payment gateways

  • IT & analytics service providers

  • Government or law enforcement authorities when legally required

We do not sell your personal data.

5. Data Storage & Retention

  • Data is stored primarily in India

  • Retained only as long as necessary for business or legal purposes

  • Some anonymized data may be retained for analytics

6. Data Security

We follow reasonable security practices including:

  • Secure servers

  • Access controls

  • Limited internal access

However, no online transmission is 100% secure. Users are responsible for safeguarding their login credentials.

7. Your Rights Under Indian Law

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Withdraw consent

  • Request deletion of your account

  • File a grievance

Requests can be made using the contact details below.

8. Account Deletion

You may request account deletion via email.
Deletion may be delayed if there are:

  • Pending orders

  • Legal obligations

  • Fraud investigations

9. Third-Party Links

Our Platform may contain links to third-party websites.
We are not responsible for their privacy practices.

10. Grievance Redressal

In accordance with Indian law:

Grievance Officer: Rajashree Atul Ghodekar
Email: auraami.aura@gmail.com
Address: Pune, Maharashtra, India

  • Acknowledgement within 48 hours

  • Resolution within 30 days

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Significant changes will be communicated as required by law.

12. Contact Us

📧 auraami.aura@gmail.com
📍 Pune, Maharashtra, India

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